Where is Apothecary At Home based?
We are based in Berkeley, California, United States, on occupied Ohlone/Chochenyo territory.
Who is on your team?
For the most part, Apothecary At Home is a one-woman show! What started as packing boxes in my living room has grown to require shipping and fulfillment support, and I also work closely with a handful of wonderful vendors to make sure each delivery is more exciting than the last. Customers can rest assured knowing that they are supporting a one-of-a-kind, woman-owned small business.
Do you ship worldwide?
At this time, we are only accepting orders within the United States, Canada, Australia and the UK. This is due to the varying laws about mailing herbs and plant material internationally. However, you can download our digital study guides here and follow along, as most ingredients can sourced locally.
Is your product vegan?
Our kits sometimes come with beeswax for topical salve-making. However, this can be substituted for soy wax. Just select the vegan option at checkout.
Are your herbs and seeds organic / non-GMO / wildcrafted / local?
The vendors we purchase from will vary, depending on the availability of the product. We prioritize sourcing organic, local farms and suppliers in our vendor sourcing. We will always make a list of our vendors for each box available to our subscribers.
Who paints the art for the boxes?
The botanical art prints that come in each box are lovingly painted by my mom! You can pick up more of her artwork in the shop.
Why do you have limited space? Will you consider offering more boxes if they sell out quickly?
We are a small operation - each box is packed by hand, so we limit new subscribers each month to make sure the system and our space can handle the demand. We will keep you up to date on availability via our e-mail newsletter and social media.
How is the subscription box priced?
Our kits are designed to be accessible and affordable, and start at $39.99 per month.
I live in Canada / Australia / the UK and my order got lost! Will you refund me?
If your order never makes it to you, we unfortunately cannot be held responsible. Once it leaves the USA, we have no control over it. For this reason, are unable to refund lost packages. Shipping dried herbs and seeds is always a gamble with customs, and if the package gets withheld we cannot be responsible. Once the package leaves the US, it is unfortunately out of our hands. However, we will give you a Customs Form number with your order, so you may contact the post office in this event.
I saw a similar box on Cratejoy - are you guys affiliated?
Founded by in early 2020, Apothecary At Home is the original herbal educational subscription box. We are unaffiliated with any lookalike boxes who have similar names and branding. This means we are unfortunately unable to assist with any quality or health complaints that may arise from using illegitimate lookalike products. When in doubt, look for our logo and accept no substitute!
I'm an herbalist / artist / maker and I'd like my products to be featured in your box.
Great! We love to partner with artisans and small businesses to feature their products in our boxes. There are many possibilities for partnership. If you're a maker, we'd love to hear from you.
I'm a blogger / influencer and I'd like to review your box.
Thanks for your interest. We are currently seeking ambassadors to partner with. Please email us: email@example.com