Frequently Asked Questions

How do I contact you?

Our customer service email address is - we are happy to assist you! 

How is the subscription box priced? 

Plans start at $37.99 per box. We offer discounts when you purchase multiple months in advance. 

When do your monthly boxes ship? 

Our Herbal Apprentice Box ships on the 15th day of the month, or the following business day if the 15th falls on a weekend or holiday. 

Our Herbal Starter Kit ships immediately, as does anything ordered from the Apothecary Shop.

When am I billed?

Subscriptions renew on the 25th of each month, which pays for the upcoming box. 

For example, if I order on December 1st, my first box will ship on December 15th. My subscription will renew on December 25th to reserve January's box. 

Is your product vegan? Our kits sometimes come with beeswax for topical salve-making. However, this can be substituted for soy wax. Just select the vegan option at checkout.

How many boxes are there? Do they repeat?

Our Herbal Apprentice Box program follows a 12-month curriculum that repeats year after year. Each month focuses on a new health topic, guided by the seasons. At the end of your year with us, you will know how to use 36 medicinal herbs, as well as basic anatomy and physiology for the major bodily systems. It's a wonderful foundation for a lifetime of herbal joy! 

Where is Apothecary At Home based?
We are based in St. Petersburg, Florida. Previously based in Berkeley, California. 

Is this a small business?

Very small! Like, one person small! Shannon started working on Apothecary At Home in March of 2020. Today it's her full time love-project, with the help of talented artists, like her mother who paints the herbal prints, graphic designers, and a long list of wonderful herbal artisans and vendors. You can feel good about your purchase knowing that it is supporting a one-of-a-kind, woman-owned small business.

Do you ship worldwide?
We are thrilled to announce that we now ship internationally! International packages typically take 2-4 weeks to arrive, but you can still access the study guides and participate in the virtual classes before the box physically gets there. 

Are your herbs and seeds organic / non-GMO / wildcrafted / local? 
We prioritize sourcing organic, local farms and suppliers in our vendor sourcing. We will always make a list of our vendors for each box available to our subscribers. 

Who paints the art for the boxes?
The botanical art prints that come in each box are lovingly painted Virgi O'Brien! You can pick up more of her artwork in the shop.

Why do you have limited space? Will you consider offering more boxes if they sell out quickly? 
We are a small operation - each box is packed by hand, so we limit new subscribers each month to make sure the system and our space can handle the demand. We will keep you up to date on availability via our e-mail newsletter and social media. 

I saw similar boxes on the internet - are you guys affiliated?

Nope! Founded by in early 2020, Apothecary At Home is the original herbal learning subscription box, and the only one created and taught by Certified Clinical Herbalists. . We are unaffiliated with any lookalike boxes (aside from them buying our boxes and trying to recreate them, but I digress), and our reviews speak for themselves. This does mean we are unfortunately limited in our ability to assist with any complaints if you buy from the wrong company by mistake - so buyer beware. When in doubt, look for the Apothecary At Home logo and accept no substitute! 

I live outside of the United States and my order got lost! Will you refund me?
If your order never makes it to you, we unfortunately cannot be held responsible. Once it leaves the USA, we have no control over it. For this reason, are unable to refund lost packages. Shipping dried herbs and seeds is always a gamble with customs, and if the package gets withheld we cannot be responsible. Once the package leaves the US, it is unfortunately out of our hands. However, we will give you a Customs Form number with your order, so you may contact the post office in this event.

I'm an herbalist / artist / maker and I'd like my products to be featured in your box. 
Great! We love to partner with artisans and small businesses to feature their products in our boxes. There are many possibilities for partnership. If you're a maker, we'd love to hear from you. 

I'm a blogger / influencer and I'd like to review your box. 
Thanks for your interest. We love partnering with influencers interested in herbalism. Please email: