Frequently Asked Questions

Where is Apothecary At Home based?
We are based in St. Petersburg, Florida. Previously based in Berkeley, California.

Is this a small business?

Shannon O'Brien started working on Apothecary At Home in March of 2020. Today it remains primarily a one-woman show, with the help of talented artists, like her mother who paints the herbal prints, graphic designers, and a long list of wonderful herbal artisans and vendors. You can feel good about your purchase knowing that it is supporting a one-of-a-kind, woman-owned small business.

Do you ship worldwide?
We are thrilled to announce that we now ship internationally! International packages typically take 2-4 weeks to ship, but you can still access the study guides and participate in the virtual classes before the box physically arrives. 

I live outside of the United States and my order got lost! Will you refund me? 

If your order never makes it to you, we unfortunately cannot be held responsible. Once it leaves the USA, we have no control over it. For this reason, are unable to refund lost packages. Shipping dried herbs and seeds is always a gamble with customs, and if the package gets withheld we cannot be responsible. Once the package leaves the US, it is unfortunately out of our hands. However, we will give you a Customs Form number with your order, so you may contact the post office in this event.

Is your product vegan?
Our kits sometimes come with beeswax for topical salve-making. However, this can be substituted for soy wax. Just select the vegan option at checkout.

Are your herbs and seeds organic / non-GMO / wildcrafted / local? 
The vendors we purchase from will vary, depending on the availability of the product. We prioritize sourcing organic, local farms and suppliers in our vendor sourcing. We will always make a list of our vendors for each box available to our subscribers. 

Who paints the art for the boxes?
The botanical art prints that come in each box are lovingly painted Virgi O'Brien! You can pick up more of her artwork in the shop.

Why do you have limited space? Will you consider offering more boxes if they sell out quickly? 
We are a small operation - each box is packed by hand, so we limit new subscribers each month to make sure the system and our space can handle the demand. We will keep you up to date on availability via our e-mail newsletter and social media.

How is the subscription box priced? 
Our kits are designed to be accessible and affordable, and start at $41.99 per month.

I live outside of the United States and my order got lost! Will you refund me?
If your order never makes it to you, we unfortunately cannot be held responsible. Once it leaves the USA, we have no control over it. For this reason, are unable to refund lost packages. Shipping dried herbs and seeds is always a gamble with customs, and if the package gets withheld we cannot be responsible. Once the package leaves the US, it is unfortunately out of our hands. However, we will give you a Customs Form number with your order, so you may contact the post office in this event.

I saw a similar box on the market - are you guys affiliated?

Nope! Founded by in early 2020, Apothecary At Home is the original herbal learning subscription box. We are unaffiliated with any lookalike boxes who have similar names and/or branding, and our reviews speak for themselves. This does mean we are unfortunately limited in our ability to assist with any health complaints that may arise from using expired or illegitimate herbal products from a lookalike box - so buyer beware. If you are experiencing illness, side effects, or quality concerns from a competing product, we will do our best to provide care recommendations (we are trained herbalists after all). But when in doubt, look for the Apothecary At Home logo and accept no substitute!

I'm an herbalist / artist / maker and I'd like my products to be featured in your box. 
Great! We love to partner with artisans and small businesses to feature their products in our boxes. There are many possibilities for partnership. If you're a maker, we'd love to hear from you. 

I'm a blogger / influencer and I'd like to review your box. 
Thanks for your interest. We are currently seeking ambassadors to partner with.  Please email us: hello@apothecaryathome.co